The help desk for agencies
Requests arrive by email, by chat and in a meeting nobody wrote down. rapidFOX turns them into one list with an owner and a deadline.
Agency work is interrupt-driven by nature: a change here, a question there, a "quick one" that is not. The cost is rarely the work itself – it is the twenty minutes spent finding out what was actually agreed, and the item that was agreed and then forgotten.
Where agency requests go missing
A request arrives in a chat and never becomes anything.
Anything that matters becomes a ticket in ten seconds – by email, by an embeddable form on your site, or typed in by hand while the client is still on the phone.
Nobody can say how much time a client actually costs.
Time is recorded per ticket, by timer or by hand, and marked billable where it applies. The monthly export is what you invoice from.
Two people answer the same client differently.
One owner per ticket, the full history visible, and internal notes for the part the client should not read.
A project has five small steps and four get done.
Checklists live inside the ticket: the team ticks items off, a progress bar runs red to green, and each item shows who finished it.
Why rapidFOX for agencies
Servers in Germany
Your data is stored and processed in Germany.
Local AI, no data leaving
The AI assistant runs on your own server – ticket content is never sent to an external AI service.
GDPR compliant, no extra tools
Tenant separation, export and deletion functions and a data processing agreement are built in.
A fair fixed price per seat
One clear price per booked seat – no feature ballast, no hidden add-ons.
Ready to use without training
An uncluttered interface with a guided start – expensive training is not needed.
Email connection included
Connect your existing support mailbox – enquiries turn into tickets automatically.
A local AI – with no data leaving
The rapidFOX AI assistant runs on your own server: drafting replies, shortening them, turning notes into full messages and suggesting solutions – ticket content is never sent to an external AI service. On or off whenever you like, and a person always approves.
Common questions
Can we separate clients from each other?
Companies are matched automatically by email domain, and every client has its own record with its full ticket history. Teams can separate the work further if you need that.
Does rapidFOX replace our project management tool?
No. It handles requests and support, with checklists for small pieces of work. A project plan with dependencies and milestones is a different tool.
Can clients see the status themselves?
Yes, through a secure link per ticket – no account, no password. It cuts the "any news?" emails considerably.
Is the time tracking accurate if someone forgets to stop it?
The timer is idle-aware and does not keep counting through a closed laptop. Times can also be corrected by hand afterwards.
Ready to see every client request in one list?
Try it free for 7 days – no card, with sample data, ready in 2 minutes.
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