Complaint management that holds up afterwards
A complaint costs you a customer twice: once when it happens, and again when nobody answers. rapidFOX makes sure the second one does not.
Complaint management is judged when someone asks months later what happened. That needs three things: the complaint must not get lost, the deadline must be visible before it passes, and every step must still be readable afterwards. rapidFOX gives all three without a separate quality-management tool.
What complaint management actually needs
A complaint arrives and nobody feels responsible.
Every complaint becomes a ticket with a named owner and a deadline. Unassigned is a state you can see, not a state you can hide in.
The angry ones are the ones that wait longest.
The "Watcher" reads incoming messages, recognises frustration and raises the priority automatically. What is escalating moves up the list on its own.
Nobody can say afterwards what was promised.
Messages, internal notes, attachments and every status change stay on the ticket with a timestamp and a name. The record writes itself.
Deadlines are noticed after they pass.
Response and resolution deadlines show as a traffic light, and follow-ups come back on their own. A breach is visible before the customer has to point at it.
Why rapidFOX for complaint management
Servers in Germany
Your data is stored and processed in Germany.
Local AI, no data leaving
The AI assistant runs on your own server – ticket content is never sent to an external AI service.
GDPR compliant, no extra tools
Tenant separation, export and deletion functions and a data processing agreement are built in.
A fair fixed price per seat
One clear price per booked seat – no feature ballast, no hidden add-ons.
Ready to use without training
An uncluttered interface with a guided start – expensive training is not needed.
Email connection included
Connect your existing support mailbox – enquiries turn into tickets automatically.
A local AI – with no data leaving
The rapidFOX AI assistant runs on your own server: drafting replies, shortening them, turning notes into full messages and suggesting solutions – ticket content is never sent to an external AI service. On or off whenever you like, and a person always approves.
Common questions
Do we need separate complaint management software?
Not usually. A complaint is a ticket with a tighter deadline and a higher bar for traceability. rapidFOX covers both without a second system to keep in step.
Can we distinguish complaints from ordinary enquiries?
Yes, by category and priority. Reports can then be read for complaints alone – how many, how long, how many within the deadline.
Is the record good enough for an audit?
Every change carries a time and a name, and nothing is silently overwritten. Tickets and history can be exported at any time.
How does the sentiment detection work?
A model running on your own server reads incoming customer messages and marks the tone. It only ever suggests – a person decides. It can be switched off entirely.
Ready to handle complaints properly?
Try it free for 7 days – no card, with sample data, ready in 2 minutes.
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