The help desk for e-commerce
Where is my order, can I return this, why was I charged twice – the same three questions, several hundred times a week.
Online retail support is repetitive by design and spiky by season. A team that copes fine in March is underwater in November, and the difference is rarely headcount – it is how quickly a good answer can be produced.
What e-commerce support runs into
The same questions, all day.
Snippets and AI drafts turn a known answer into two clicks, and the knowledge base means the good version of it is the one everybody sends.
November has three times the volume of March.
The dashboard shows what is overdue rather than what is newest, and temporary staff are productive without a training session.
A complaint escalates while nobody notices.
Sentiment detection reads incoming messages and raises the priority when someone is unhappy, so it moves up the list on its own.
A customer writes three times about one order.
Merge the tickets in a click – the whole thread ends up in one place with one owner.
Why rapidFOX for online retail
Servers in Germany
Your data is stored and processed in Germany.
Local AI, no data leaving
The AI assistant runs on your own server – ticket content is never sent to an external AI service.
GDPR compliant, no extra tools
Tenant separation, export and deletion functions and a data processing agreement are built in.
A fair fixed price per seat
One clear price per booked seat – no feature ballast, no hidden add-ons.
Ready to use without training
An uncluttered interface with a guided start – expensive training is not needed.
Email connection included
Connect your existing support mailbox – enquiries turn into tickets automatically.
A local AI – with no data leaving
The rapidFOX AI assistant runs on your own server: drafting replies, shortening them, turning notes into full messages and suggesting solutions – ticket content is never sent to an external AI service. On or off whenever you like, and a person always approves.
Common questions
Does rapidFOX connect to our shop system?
Not directly. Order enquiries arrive by email like everything else, with the customer matched automatically. If you need the order and the refund button inside the ticket, a shop-native help desk fits better.
Can we handle several shops or brands?
Yes, through teams with their own mailboxes – each brand keeps its own queue and its own reply address.
Can we add seasonal staff quickly?
Seats are booked and released monthly, and the guided start means a new person is useful the same day.
Can customers check their case themselves?
Yes, through a secure link, without an account – which removes a good share of the follow-up emails.
Ready for a queue that survives peak season?
Try it free for 7 days – no card, with sample data, ready in 2 minutes.
Start free now