Customer service software that helps you answer, not administrate
Answer faster, keep your promises and let nothing fall through – with customer service software that a small team can actually run.
Customer service software is judged by one thing: how quickly and how well people get an answer. Most tools measure something else. rapidFOX puts the reply at the centre – with a shared inbox, clear ownership, deadlines you can see, and an AI that drafts so your team can think.
Where customer service teams come unstuck – and how rapidFOX helps
Enquiries arrive by email, phone and form, and each lands somewhere else.
Everything becomes a ticket in one place: mailbox by IMAP, an embeddable contact form for your website, phone calls noted on the ticket. One list, one truth.
Customers ask twice because nobody told them anything.
An automatic acknowledgement goes out on arrival, and a secure status link lets customers watch the progress without an account. The "any news?" emails stop.
Answer quality depends on who happens to pick up the ticket.
Snippets, a knowledge base and AI drafts give everyone the same starting point. New colleagues are useful from their first day.
Nobody can say afterwards how well the team actually did.
Clearance rate, average resolution time and SLA rate are measured live from real tickets – not from a report someone assembled by hand.
Why rapidFOX for customer service
Servers in Germany
Your data is stored and processed in Germany.
Local AI, no data leaving
The AI assistant runs on your own server – ticket content is never sent to an external AI service.
GDPR compliant, no extra tools
Tenant separation, export and deletion functions and a data processing agreement are built in.
A fair fixed price per seat
One clear price per booked seat – no feature ballast, no hidden add-ons.
Ready to use without training
An uncluttered interface with a guided start – expensive training is not needed.
Email connection included
Connect your existing support mailbox – enquiries turn into tickets automatically.
A local AI – with no data leaving
The rapidFOX AI assistant runs on your own server: drafting replies, shortening them, turning notes into full messages and suggesting solutions – ticket content is never sent to an external AI service. On or off whenever you like, and a person always approves.
Common questions
What does customer service software have to be able to do?
Collect enquiries, assign them clearly, keep deadlines visible and make the history traceable. Everything beyond that is useful only if it does not get in the way of those four.
Do we need a separate tool for phone and chat?
No. rapidFOX carries an internal chat with calls and screen sharing, and a phone call is noted on the ticket like any other message. The record stays in one place.
How quickly can a team start?
Usually the same day. The workspace comes filled with sample data, the mailbox connects in minutes, and the guided start replaces the training course.
Where is our customer data stored?
On servers in Germany, with tenant separation, export and deletion functions and a data processing agreement. The AI assistant runs on the same server – nothing is sent to an external AI service.
Ready for customer service you can stand behind?
Try it free for 7 days – no card, with sample data, ready in 2 minutes.
Start free now