One price. Everything in it.
With most help desks the advertised price buys an entry plan – and the feature you came for sits two tiers up. rapidFOX does not have those tiers.
seat and month
plus 19 % VAT · cancel monthly · no setup fee
One plan instead of four
There is no “Team / Growth / Professional / Enterprise”. Every feature that exists is included – AI assistant, SLAs, Kanban, knowledge base, customer portal, live chat, internal chat, time tracking, reporting.
Billed per seat
You pay for the people who work in it. Tickets, companies, contacts, emails, attachments and storage are not capped.
Cancel monthly
No annual commitment, no minimum purchase, no setup fee. Seats can go up and down every month.
What does that cost for your team?
A seat is a person working in the system. Customers who write tickets or use the portal do not count.
7 days free · no payment details · ends by itself
What the price includes
The complete list. There is no second page with add-on modules.
- AI assistant (running on our servers, not at OpenAI)
- Unlimited tickets, companies, contacts and customer conversations
- Email integration with as many of your own mailboxes as you like
- Searchable attachments including text recognition (OCR)
- SLAs, business hours and follow-up reminders
- Kanban board, calendar and time tracking
- Knowledge base and customer portal
- Live chat widget and embeddable contact form
- Internal team chat with calls and screen sharing
- Satisfaction survey after a ticket is closed
- Reporting, analytics and data export
- iPhone app with push notifications
- Two-factor sign-in, GDPR export, data processing agreement
- Updates and support – without a maintenance contract
And what it does not
Running it on your own server
Installing rapidFOX in your own data centre is a separate offer (Enterprise). For everyone else it runs on our servers in Germany.
Migrating data from your old system
An import from Zendesk, Freshdesk, Zammad or a mailbox is manual work. We do it – for a fee and agreed upfront, not on the side.
Custom development
Changes that apply to one customer only are a project of their own. Whatever makes sense for everyone, we build at no extra cost.
Common questions
What does rapidFOX cost exactly?
€19 net per seat and month, plus VAT. A seat is a person working in the system – customers who write tickets or use the portal cost nothing.
Is there a free version?
There are 7 days to try it, with every feature and without payment details. There is deliberately no permanently free tier: it would have to be paid for by advertising, by mining your data, or by holding features back. None of those are acceptable to us.
Do I need to enter payment details to try it?
No. The trial starts without a card and without an account. If it runs out and you do not subscribe, the access simply ends – nothing is charged and nothing renews quietly.
How long am I tied in?
One month. There is no minimum term and no further notice period; you cancel in the billing area with one click.
What happens to my data if I cancel?
You can export everything at any time – tickets, histories, attachments, contacts. After the contract ends the data is deleted, not “archived”.
Does an additional team member cost extra?
Yes, €19 net per seat and month. Seats can be added at any time and dropped at the end of the month – you pay for what is booked.
Does the AI cost extra?
No. It is included and runs on our servers in Germany, not at an American provider. There is no request quota and no usage-based bill.
Where are the servers?
In Germany, with a German provider. There is a data processing agreement under Art. 28 GDPR, which you accept when you sign up.
How do I pay?
By credit card or PayPal, monthly in advance. The invoice is available for download in the billing area at any time.
Any discount for non-profits, schools or larger teams?
Talk to us. For non-profit organisations and from around twenty seats we usually find something.
Look first, decide later
7 days with every feature, no payment details. If it does not fit, the access ends by itself.
Start free now