The help desk for car dealerships
Sales, service and parts all answer the same customer, and none of them can see what the others said.
A dealership has several departments talking to one customer, often about one vehicle. The dealer management system knows the transaction; what it rarely holds is the conversation – the email about the noise, the promise made on the phone, the complaint that was almost resolved.
What dealership support runs into
Sales, service and parts each keep their own mailbox.
Teams keep the work separate but the customer record shared – so anyone can see what was said, without seeing every ticket.
A complaint is passed around and nobody owns it.
One owner per ticket and a deadline with a traffic light. Sentiment detection lifts the ones where the customer is already annoyed.
The context is in an email somebody sent last month.
Every customer is a record with the full history – messages, attachments and internal notes, in one place.
Nobody follows up after the appointment.
Follow-ups come back on the date you set, so the callback happens because the system remembered, not because someone did.
Why rapidFOX for car dealerships
Servers in Germany
Your data is stored and processed in Germany.
Local AI, no data leaving
The AI assistant runs on your own server – ticket content is never sent to an external AI service.
GDPR compliant, no extra tools
Tenant separation, export and deletion functions and a data processing agreement are built in.
A fair fixed price per seat
One clear price per booked seat – no feature ballast, no hidden add-ons.
Ready to use without training
An uncluttered interface with a guided start – expensive training is not needed.
Email connection included
Connect your existing support mailbox – enquiries turn into tickets automatically.
A local AI – with no data leaving
The rapidFOX AI assistant runs on your own server: drafting replies, shortening them, turning notes into full messages and suggesting solutions – ticket content is never sent to an external AI service. On or off whenever you like, and a person always approves.
Common questions
Does rapidFOX connect to our dealer management system?
No. It handles the conversation rather than the transaction – the two systems sit alongside each other, and the ticket references the job number.
Can departments be kept apart?
Yes, through teams, each with its own mailbox and reply address if you want it.
Can we record time on service enquiries?
Yes, per ticket, with billable time marked and a monthly export.
Where is the data stored?
On servers in Germany, with tenant separation, DPA, export and deletion built in.
Ready to see the whole customer conversation?
Try it free for 7 days – no card, with sample data, ready in 2 minutes.
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