The help desk for facility management
The heating in building three, a broken door in building seven, a light that has been out for a fortnight – all of it arrives by phone and none of it is written down.
Facility work is generated by many people across many locations, and almost none of them will use a form. The system that wins is the one where an incoming email or a two-line phone note becomes a proper job with an owner and a date.
What facility management runs into
Reports arrive by phone and stay in somebody's head.
A ticket takes ten seconds to create by hand, or arrives by email or through an embeddable form. Either way it exists afterwards.
Which building was that again?
Every property is a record with its own history, grouped by year – what broke, when, and what was done about it.
A photo says more than the description.
Photos stay on the ticket and text recognition reads what is in them, down to the model number on a nameplate.
Recurring checks get forgotten.
Follow-ups come back automatically on the date you set, and a checklist inside the ticket handles the multi-step ones.
Why rapidFOX for facility management
Servers in Germany
Your data is stored and processed in Germany.
Local AI, no data leaving
The AI assistant runs on your own server – ticket content is never sent to an external AI service.
GDPR compliant, no extra tools
Tenant separation, export and deletion functions and a data processing agreement are built in.
A fair fixed price per seat
One clear price per booked seat – no feature ballast, no hidden add-ons.
Ready to use without training
An uncluttered interface with a guided start – expensive training is not needed.
Email connection included
Connect your existing support mailbox – enquiries turn into tickets automatically.
A local AI – with no data leaving
The rapidFOX AI assistant runs on your own server: drafting replies, shortening them, turning notes into full messages and suggesting solutions – ticket content is never sent to an external AI service. On or off whenever you like, and a person always approves.
Common questions
Can we manage several properties separately?
Yes. Each property is its own record with its own history, and teams can separate regions or trades.
Can caretakers use it on a phone?
Yes, through the iOS app or the mobile web interface – enough to read the job, add a photo and close it.
Can tenants report faults themselves?
Through an embeddable contact form on your website, which becomes a ticket automatically with spam protection and no CAPTCHA.
Can we record time for billing?
Yes, per ticket, marked billable where it applies, with a monthly export.
Ready to see every building in one list?
Try it free for 7 days – no card, with sample data, ready in 2 minutes.
Start free now