The help desk for hospitals and healthcare
A ward cannot wait for a support queue. What it needs is for the request to reach the right team the first time.
Internal support in healthcare runs across several departments at once – IT, medical technology, facilities – and a request that lands in the wrong one loses a day. On top of that sits a data protection standard that ordinary help desk software rarely meets by default.
What internal support in healthcare has to manage
IT, medical technology and facilities share one mailbox.
Teams separate them, each with its own mailbox if you want. A request sent to the right address lands with the right team and never appears in the others.
Requests carry information that must not spread.
Personal tickets are visible only to their owner and the people named on them – in no list, in no search, in no report.
Nobody knows what a ward reported last week.
Every department is a record with its own history, and the search covers messages and scanned attachments.
Data protection rules out most of the market.
Servers in Germany, strict tenant separation, DPA, export and deletion built in – and an AI that runs on the same server rather than at a third party.
Why rapidFOX for hospitals and healthcare
Servers in Germany
Your data is stored and processed in Germany.
Local AI, no data leaving
The AI assistant runs on your own server – ticket content is never sent to an external AI service.
GDPR compliant, no extra tools
Tenant separation, export and deletion functions and a data processing agreement are built in.
A fair fixed price per seat
One clear price per booked seat – no feature ballast, no hidden add-ons.
Ready to use without training
An uncluttered interface with a guided start – expensive training is not needed.
Email connection included
Connect your existing support mailbox – enquiries turn into tickets automatically.
A local AI – with no data leaving
The rapidFOX AI assistant runs on your own server: drafting replies, shortening them, turning notes into full messages and suggesting solutions – ticket content is never sent to an external AI service. On or off whenever you like, and a person always approves.
Common questions
Is rapidFOX suitable for patient data?
It is a help desk for internal and organisational requests, not a clinical system. Where a ticket touches personal information, tenant separation, personal tickets and German hosting are the safeguards.
Can departments be kept strictly apart?
Yes. Teams see only their own tickets; administrators see everything. Personal tickets go further and hide from everyone but the named people.
Is a data processing agreement available?
Yes, and export and deletion functions are built in rather than requested.
Can it be used without training?
That is the design goal. The guided start and in-context help replace the training session, which matters when staff turnover is high.
Ready for internal support that reaches the right team?
Try it free for 7 days – no card, with sample data, ready in 2 minutes.
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