The help desk for logistics and transport
Where is it, why is it late, and who is paying for the damage – three questions, all day, from customers who need an answer now.
Logistics support is volume plus urgency. Enquiries are short, repetitive and time-critical, and the same shipment often generates three of them from three people. What costs time is not answering – it is finding out whether somebody already did.
What logistics support runs into
Three people ask about the same shipment.
Duplicate enquiries merge into one ticket in a click – history and attachments come along, and the source is archived rather than lost.
Claims need documents and they need them later.
Delivery notes, photos and PDFs stay on the ticket and are searchable by text recognition – including the consignment number that only appears on a scan.
At peak the queue grows faster than the team.
Snippets, a knowledge base and AI drafts turn the repetitive answers into seconds. The dashboard shows what is overdue rather than what is loudest.
A large customer expects an answer within the hour.
SLA classes per customer with a traffic light, and follow-ups that come back on their own.
Why rapidFOX for logistics and transport
Servers in Germany
Your data is stored and processed in Germany.
Local AI, no data leaving
The AI assistant runs on your own server – ticket content is never sent to an external AI service.
GDPR compliant, no extra tools
Tenant separation, export and deletion functions and a data processing agreement are built in.
A fair fixed price per seat
One clear price per booked seat – no feature ballast, no hidden add-ons.
Ready to use without training
An uncluttered interface with a guided start – expensive training is not needed.
Email connection included
Connect your existing support mailbox – enquiries turn into tickets automatically.
A local AI – with no data leaving
The rapidFOX AI assistant runs on your own server: drafting replies, shortening them, turning notes into full messages and suggesting solutions – ticket content is never sent to an external AI service. On or off whenever you like, and a person always approves.
Common questions
Can we search by consignment number?
Yes – across subjects, messages and the text inside scanned attachments.
Can several branches work in the same system?
Yes, through teams. Each branch sees its own tickets and can have its own mailbox; administrators see everything.
Does it handle high volume?
The list, the search and the Kanban board are built for a busy queue, and the quick filters on the dashboard are the fastest way into it.
Can customers check the status themselves?
Yes, through a secure link per ticket, without an account. It removes a noticeable share of the "where is it?" emails.
Ready to stop answering the same enquiry twice?
Try it free for 7 days – no card, with sample data, ready in 2 minutes.
Start free now