The help desk for medical device companies
In this industry a support ticket is also a record. It has to be complete, it has to be timestamped, and it has to still make sense in two years.
Medical device support carries an obligation that ordinary support does not: what was reported, when, by whom, and what was done about it has to be reconstructable. Most teams meet that obligation with a mailbox and hope. rapidFOX meets it structurally.
What support in medical devices has to prove
A complaint has to be reconstructable years later.
Messages, internal notes, attachments and every status change stay on the ticket with a time and a name. Nothing is silently overwritten, and everything exports.
Patient-adjacent data must not leave the house.
Servers in Germany, strict tenant separation, and an AI assistant on the same server – ticket content is never sent to an external AI service.
Reports must not sit unnoticed in a shared mailbox.
Every ticket has an owner and a deadline with a traffic light. Sentiment detection lifts the ones where somebody is already unhappy.
Ordinary questions and reportable events look the same in a mailbox.
Categories and priorities separate them from the first minute, and reporting can be read for one category alone.
Why rapidFOX for medical device companies
Servers in Germany
Your data is stored and processed in Germany.
Local AI, no data leaving
The AI assistant runs on your own server – ticket content is never sent to an external AI service.
GDPR compliant, no extra tools
Tenant separation, export and deletion functions and a data processing agreement are built in.
A fair fixed price per seat
One clear price per booked seat – no feature ballast, no hidden add-ons.
Ready to use without training
An uncluttered interface with a guided start – expensive training is not needed.
Email connection included
Connect your existing support mailbox – enquiries turn into tickets automatically.
A local AI – with no data leaving
The rapidFOX AI assistant runs on your own server: drafting replies, shortening them, turning notes into full messages and suggesting solutions – ticket content is never sent to an external AI service. On or off whenever you like, and a person always approves.
Common questions
Is rapidFOX a complaint management system for regulatory purposes?
It is a help desk with a complete, timestamped and exportable history. It is not a validated QM system, and it does not claim to be – for regulatory workflows it sits alongside one, not instead of it.
Where is the data processed?
On servers in Germany, with tenant separation, export and deletion functions and a data processing agreement available.
Can we distinguish complaints from ordinary support?
Yes, by category, and the reports can be filtered to one category – how many, how long, how many inside the deadline.
Can we get everything out again?
Yes, at any time: tickets, history, companies, contacts and attachments.
Ready for support that holds up to an audit?
Try it free for 7 days – no card, with sample data, ready in 2 minutes.
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