The help desk for SaaS startups
Support is the second thing a SaaS company builds and the first thing it regrets not building properly.
Early on, support is a shared mailbox and that is the right call. The point where it stops being right is predictable: the second person joins, two replies go to the same customer, and something important is read but not answered. rapidFOX is what comes next, without a procurement process.
What a growing SaaS team runs into
support@ worked until there were two of you.
Every message becomes a ticket with one owner and a visible status. Two people never answer the same customer again.
A tier list decides what you are allowed to do.
One price per booked seat, every function included – automation, reporting and AI are not upsells.
Enterprise prospects ask where the data is.
Servers in Germany, tenant separation, DPA, export and deletion built in – and an AI on the same server. It is a short answer in a security questionnaire.
Nobody has time to set up a help desk.
The workspace comes with sample data and the mailbox connects in minutes. Most teams are working the same afternoon.
Why rapidFOX for SaaS startups
Servers in Germany
Your data is stored and processed in Germany.
Local AI, no data leaving
The AI assistant runs on your own server – ticket content is never sent to an external AI service.
GDPR compliant, no extra tools
Tenant separation, export and deletion functions and a data processing agreement are built in.
A fair fixed price per seat
One clear price per booked seat – no feature ballast, no hidden add-ons.
Ready to use without training
An uncluttered interface with a guided start – expensive training is not needed.
Email connection included
Connect your existing support mailbox – enquiries turn into tickets automatically.
A local AI – with no data leaving
The rapidFOX AI assistant runs on your own server: drafting replies, shortening them, turning notes into full messages and suggesting solutions – ticket content is never sent to an external AI service. On or off whenever you like, and a person always approves.
Common questions
We are three people. Is this too much?
Three seats is a small monthly line item, and the setup is an afternoon rather than a project. If the shared mailbox is still working for you, keep it – come back when it stops.
What if we grow quickly?
Seats are booked and released monthly. Nothing has to be renegotiated when the team doubles.
Can we use it for onboarding and success, not just support?
Yes – checklists inside a ticket handle a small onboarding project, with a progress bar and who did what.
Can we get our data out if we outgrow it?
Yes, completely and at any time. Being able to leave is part of what makes it safe to arrive.
Ready before the mailbox breaks?
Try it free for 7 days – no card, with sample data, ready in 2 minutes.
Start free now