The help desk for telecoms and technology
A line is down and three customers on the same street have noticed. What you need is not more inbox – it is one case with three reporters.
Telecoms support has the awkward combination of high volume and contractual response times. Most of the volume is repetitive, some of it is genuinely urgent, and the two look identical in a mailbox until somebody reads them.
What telecoms support has to handle
One fault, several reports.
Duplicate tickets merge in a click. History and attachments move across, the source is archived, and everyone still gets an answer.
Response times are in the contract.
SLA classes per customer with response and resolution deadlines, shown as a traffic light. What is close is visible before it is late.
The same three questions fill the queue.
Snippets, the knowledge base and AI drafts turn them into seconds, and the wiki grows as the team answers.
Nobody can prove the month afterwards.
Clearance rate, average resolution time and SLA rate are measured live from real tickets, honestly counted by the day the request arrived.
Why rapidFOX for telecoms and technology
Servers in Germany
Your data is stored and processed in Germany.
Local AI, no data leaving
The AI assistant runs on your own server – ticket content is never sent to an external AI service.
GDPR compliant, no extra tools
Tenant separation, export and deletion functions and a data processing agreement are built in.
A fair fixed price per seat
One clear price per booked seat – no feature ballast, no hidden add-ons.
Ready to use without training
An uncluttered interface with a guided start – expensive training is not needed.
Email connection included
Connect your existing support mailbox – enquiries turn into tickets automatically.
A local AI – with no data leaving
The rapidFOX AI assistant runs on your own server: drafting replies, shortening them, turning notes into full messages and suggesting solutions – ticket content is never sent to an external AI service. On or off whenever you like, and a person always approves.
Common questions
Can we prioritise business customers differently?
Yes, through SLA classes assigned per company, with a standard class for everyone else.
Can technicians work from the field?
Yes, through the iOS app or the web interface on a phone.
Does it cope with a busy queue?
The dashboard tiles double as filters, the Kanban board handles a wide queue visually, and search covers everything including scanned attachments.
Where is the data processed?
On servers in Germany, with tenant separation, DPA, export and deletion built in.
Ready for fault handling that keeps its deadlines?
Try it free for 7 days – no card, with sample data, ready in 2 minutes.
Start free now