Carsten Scholze
Managing Director, Entracon Projektservice GmbH
Carsten Scholze runs Entracon Projektservice GmbH and is responsible for the development of rapidFOX. He decides which features get built, which ones are deliberately left out, and how the software handles data. His topics are choosing and rolling out software in mid-sized companies, pricing and licensing, and data protection with hosting in Germany.
Articles by Carsten Scholze
Help desk explained: what it is, how it works, which features matter, what it costs and when it...
What GDPR means for a help desk: legal basis, data processing agreement, hosting location, dele...
Introducing a help desk without a project: what to decide first, what to leave until later, how...
Help desk, ticketing system, service desk, shared inbox: what the terms actually mean, where th...
When a small business needs a help desk, what it costs, and the honest answer about when a shar...
Free help desk software compared honestly: open source, free tiers and ad-funded tools – what e...